Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Call Centre Mitarbeitern unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • A global leader providing some of the best membership products is looking for Mandarin speakers to join their call centre team to cater for the expanding Chinese market. The company works with some of the best known brands/corporate clients and takes pride in delivering superior customer experience. This newly established Mandarin team will be located in their call centre in Haywards Heath, which is within 30 mins travel from Croydon or Brighton. This role will be looking after one of their best membership programs as the first point of contact. It is a full time role with shifts. Every shift is 8 hours 1 hour break, which takes place between 10am-11pm, 5 days a week (could include weekend). Responsibilities of this role include: *Taking inbound calls with the most professional; *Making outbound calls to international customers; *Responding to all customer service queries to agreed SLAs/KPIs for inbound and outbound channels (calls and emails); *Handling all potential issues including client complaints and overcoming objections; *Converting customer interest into sales; *Working under direction of management to achieve targets and goals; *Meeting and exceeding customer needs with best solutions; *Identify issues and provide effective solutions; *Use Contact Centre Technology as the main working tool effectively; *Communicating with different internal teams to streamline and resolve client queries *Proactively identify opportunities when dealing with existing and potential customers *Full training will be given at the start of this role To Apply If you are confident you meet the requirements below: *Passionate about high end lifestyle/travel/hospitality/leisure services *Knowledge or experience in international travel will be a plus *Enjoys offering exceptional customer service *Speaks fluent Mandarin and English *Extremely comfortable speaking over the phone as the main communication tool *Previous customer service/call centre experience is a great advantage *Able to deal with customer demands and handling complaints *Familiar with working to targets or KPIs *Great communicator in speaking and writing *Good time management and organisation skills *Resilient to pressure and attention to details *Proactive and 'can do' attitude *Able to work independently as well as a great team player *Computer literate; previous experience using internal IT system would be a big plus *Flexible with shifts work (able to work some night and weekend shifts) *Candidates must be eligible to work in the UK for at least 1 year. Please get in touch with your updated CV! This will be a fantastic opportunity for anyone with a real passion and ambition in travel/lifestyle industry who wishes to gain experience working with the top clients at the highest service level. Location of the office is 2 minutes from Haywards Heath train station.

  • German speaking Customer Service Agent Surrey (temp to perm) On behalf of our client, we have a fantastic opportunity for a German speaker to join truly international company. This great (temp to perm) opportunity offers you a variety of tasks in a truly exciting and international environment. You will be working in a beautiful office in an easy to reach location for a well known company specialising in the pharmaceutical sector. Our client is looking for a candidate who is fluent in English and German and comfortable speaking on the phone. Please note- this is NOT a sales role. Tasks: *First point of contact for non technical questions *Resolve customer issues and questions *Communication between departments; sales, logistics, fincance and more *Develop relationships with key customers *Always ensure that the customer is happy *Database entry Experience: *3 years experience within a customer service role *Fluent in German and English *A Bachelors degree *Experience within the pharmaceutical sector is an advantage *Awareness of customer service principles and practices *MS Office knowledge is expected *Experience within ERP and SAP *Advanced Excel knowledge Skills: *High attention to detail *Good telephone manner *An interest in customer service tasks This company offers you a really great work environment in a great location with reasonable working hours (37 per week, Monday to Friday) and the possibility to stay long term. They are truly international and you will be able to speak German and English on a daily basis. When going permanent you can expect a salary of up to 31k p.a. If you would like to apply, please send your application in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_GermanCS_Surrey Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • Position: German Customer Service Advisor Are you looking for an exciting opportunity to join one of the leading travel companies based in the heart of London? We are looking for excellent German speaking customer service advisors. This is an exciting opportunity to join a rapidly growing company!! The Role *You will communicate with both guests and accommodation owners *You will be required to deliver a high level of customer service in your target language *You will be required to promote the comapany's culture and values *Ideal candidates will have excellent communication skills and a great telephone manner Given the nature of the role, candidates must be fluent in both written and spoken English AND German *Candidates will need to be flexible re working hours as weekend shifts WILL be necessary Hours: - This is a full time role - 40 hours per week - Weekend work is required Excellent perks: - International working environment; - Free meals;· - Premium pay for certain hours worked at evenings and weekends This a fantastic opportunity with an incredible company - if you want to use your languages in a buzzing, international environment, this could be your dream role! If you are available and have the relevant availability and skill set, please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • My client is looking for a Danish speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role Given the nature of the role candidates must have excellent command of both Danish and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com

  • I am currently working with a global payments technology company seeking technically literate Spanish speakers for a fantastic opportunity based in central London. You will take ownership of business accounts and ensure the smooth customer journey from start to finish. This organisation helps both individuals and banks make smart payment choices and operate all over the world. You are fluent to native Spanish speaker with experience handling first line technical support queries or have a background in financial services and are looking to take a step into the world of IT. You have sound knowledge of payment processes and are dedicated to delivering high levels of client support. You will act as the first point of contact covering systems, policies and products and ensuring the fast and high quality resolution each time. You will build key relationships with both internal and external partners to ensure improvement in efficiency in the company's work. After an extensive training period you will develop your technical skills and have the opportunity for excellent career progression in a global organisation. The ideal candidate will be - - Fluent to native level in Spanish - Possess high level customer support skills - Experienced in a technical support or finance role (highly advantageous) - Able to grasp new systems and procedures quickly - Ability to work under pressure in a fast-paced environment - A team player and possess excellent people skills - An outstanding communicator (verbal and written) If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • A global leader providing some of the best membership products is looking for Mandarin speakers to join their call centre team to cater for the expanding Chinese market. The company works with some of the best known brands/corporate clients and takes pride in delivering superior customer experience. This newly established Mandarin team will be located in their call centre in Haywards Heath, which is 12 mins train trip from Brighton. This role will be looking after one of their best membership programs as the first point of contact. It is a full time role with shifts so it will involve working over night or in the evening depending on shifts. Responsibilities of this role include: *Taking inbound calls with the most professional; *Making outbound calls to international customers; *Responding to all customer service queries to agreed SLAs/KPIs for inbound and outbound channels (calls and emails); *Handling all potential issues including client complaints and overcoming objections; *Converting customer interest into sales; *Working under direction of management to achieve targets and goals; *Meeting and exceeding customer needs with best solutions; *Identify issues and provide effective solutions; *Use Contact Centre Technology as the main working tool effectively; *Communicating with different internal teams to streamline and resolve client queries *Proactively identify opportunities when dealing with existing and potential customers *Full training will be given at the start of this role To Apply If you are confident you meet the requirements below: *Passionate about high end lifestyle/travel/hospitality/leisure services *Knowledge or experience in international travel will be a plus *Enjoys offering exceptional customer service *Speaks fluent Mandarin and English *Extremely comfortable speaking over the phone as the main communication tool *Previous customer service/call centre experience is a great advantage *Able to deal with customer demands and handling complaints *Familiar with working to targets or KPIs *Great communicator in speaking and writing *Good time management and organisation skills *Resilient to pressure and attention to details *Proactive and 'can do' attitude *Able to work independently as well as a great team player *Computer literate; previous experience using internal IT system would be a big plus *Flexible with shifts work (able to work some night and weekend shifts) *Candidates must be eligible to work in the UK for at least 1 year. Please get in touch with your updated CV! This will be a fantastic opportunity for anyone with a real passion and ambition in travel/lifestyle industry who wishes to gain experience working with the top clients at the highest service level. Location of the office is 2 minutes from Haywards Heath train station.

  • Dutch and German Speaking Customer Services Executive Responsibilities: * Being the first point of contact for customers via email and telephone *Managing all customer needs and questions; chasing orders, resolving simple technical issues and forwarding customers queries to the significant teams where necessary. *Reply to any customer complaints; making sure the highest levels of support and service are given and co coordinating with the customer care supervisor to ensure a suitable solution. About you: *Experience in customer services or high interest in starting a career in customer services *Excellent written and verbal communication skills. Fluency in both German and Dutch *Excellent written skills and excellent communication skills *Able to take initiative *Excellent eye for detail and good organizational skills *Experience with Microsoft packages If you feel like you match the above requirements please send your CV to a.poyot@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com

  • Formed over 15 years ago by a group of Franchise Managers this organisation enables its members to benefit from discounted group purchases. With close to 5000 Franchises throughout Europe there is a large client base with extensive purchasing power. To Support the Franchisees I am looking for a Customer Support Advisor – Dutch and German Neuss   Your Responsibilities As the Customer Support Advisor your role is to ensure Customer Enquiries are responded to and support the Dutch team with translations, investigations and testing of website and app content.  This will include • Managing relationships with clients across your region • Ensure emails and calls are monitored and responded to as well as recorded. • Assist with the translation of website or app content • Participate in the User Acceptance Testing process for App and Website • Monitor email alerts ad ensure follow up • Facilitate and resolve training queries from Customers • Ongoing resolution of client queries   Your Profile You will have previous Client Services experience and excellent language skills • Excellent client services skills and looking for a new challenge • Fluent Dutch, German and English • Excellent written and oral communication skills. Your Benefits This is a varied International oriented role where you will get to have an impact on the service of the company. Interested? Please send your cv to Emma Brady at e.brady@eurolondon.de. I look forward to hearing from you! All applicants must be eligible for, and have valid documentation to work in Germany.

  • German speaking Customer Support Specialist (SMJM/334432) A leading SaaS platform who is enjoying an unprecedented period of growth is looking for an experienced German-speaking technical support specialist to join their team based in Central London. You will deliver first-class customer support to executives and directors of some of the world's largest companies with a software that allows them to handle sensitive corporate information. You will be a fluent to native level German speaker with previous 1st line technical support experience who is looking join one of the most successful SaaS companies on the market. You are passionate about delivering high level support and will take ownership of the entire customer journey from the initial call to the aftercare follow up. You will work closely with your colleagues to resolve all technical issues relating to log ins, product information requests and general queries relating to the software. You will provide world class service primarily in the DACH Region but you will support the entire Customer Support team where necessary. This is a full time position based in a stunning central London location. Please note you will required to offer remote support 1 weekend per month. This role offers more than just a competitive salary and the chance to develop your technical skills. If you would like to find out more please call me on 0207 029 3751 or send your CV in WORD FORMAT to j.mcclean@eurolondon.com. I look forward to hearing from you. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Switched on. Innovative. Forward thinking. These personal qualities match the values of a global lighting design company based in Northamptonshire. They seek a fluent to native German speaker to join their small but successful customer services team. With a rich history and global customer base, this organisation has led the way in offering bespoke lighting solutions for both domestic and commercial clients. You will be a relationship builder and be passionate about delivering the highest levels of customer service. This company is currently enjoying a period of successful sales so you will deliver a fantastic customer experience. You will thrive in a fast-paced environment and have excellent administrative skills so you do not miss a thing. You will support a busy sales team and have a strong knowledge of the order to cash process. As well as a competitive salary and a company profit-related bonus you will have the opportunity to progress into a sales or design role if you want to take your career in that direction. This a fantastic opportunity to join a global organisation with a family feel. If you feel that you are suitable for the role and are available for an interview please send your CV in WORD FORMAT to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.