Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Call Centre Mitarbeitern unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • Now's your chance to work for the world's largest and well known travel and accommodation company! A number of opportunities have come up on the Customer Services team due to the company being the most used website in the world right now. A little bit more about the role: Daily Responsibilities: *You will be communicating between customers and accommodations: changes of reservations, managing special requests and complaints by both phone and e-mails *Provide a high level of customer service; *Actively take part in various projects within the department *Promote the companies culture along with your colleagues Ideal Candidate: * *The ideal candidate will have excellent communication and problem-solving skills; *Takes responsibility and ownership; *Is passionate about helping customers and giving a great service; *Fluent in both written and spoken English; *Available full-time (40 hours per week) and flexible in work schedule;

  • My client, an American Investment firm is currently recruiting for a Premium Client Service Representative to strengthen their multilingual team based in the Frankfurt area. If you have gained at least 2 years in a similar role, ideally within the finance industry then this could be a very exciting opportunity with career development opportunities and regular working hours! Premium Client Service Representative (Italian, German or Spanish) Frankfurt, Full-time, Permanent contract The Role: As the new Customer Service Agent it will be your responsibility to answer incoming queries from international clients based in the U.S and throughout Europe. You will need to assist them with questions and problems that they might have. The customers will be contacting you via phone, so it is vital that you are customer service oriented and can in a friendly and efficient way help with the concerns of the customer. Your duties will include: Friendly and competent customer service for International clients via telephone Improve the customer satisfaction by providing a high quality professional service Educate the customers on the use of an online platform where they can access their accounts   The Requirements: My client is looking for a candidate who has experience with a call or service centre and familiar with receiving incoming calls. You should be customer service oriented and have a dynamic personality.   Our client is looking for someone that is eager to learn and likes to get things done. As you will be working in a highly skilled and international team – it is a prerequisite that you are a team player. Other requirements include: Excellen English skills (C1-C2) Excel Italian, German or Spanish skills (C1-C2) Other languages are a plus At least 2 years in a contact centre/service centre/call centre You should be familiar with call monitoring and working towards KPI’s. Experience from the finance industry is desired but not a must, as training will be received   Why Apply? A modern office in a beautiful area Work with an experienced, professional, international team Excellency is rewarded through bonuses and opportunities to grow Gain experience in the finance industry Speak to lots of people and use your languages   You have to a valid permit to work in Germany If you are interested in this positon please send your English CV with the reference number 330756 to Jan-Lütje Thoden  via j.thoden@eurolondon.de Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Euro London Appointments are working with a global organisation who support thousands of franchisees of a global chain and household name. This role will allow a techie with fantastic customer service and Swedish language skills to see how the operations of a global franchise work. Despite the size of this organisation, you will work to core company values to ensure efficiency and consistency in your work. This is an open culture where the contribution of the individual is highly valued. The ideal candidate will: - Be fluent to native level in Swedish - Be fluent in English - Have worked in the retail sector - Be computer literate/possess good technical knowledge (MS Windows, XP/7/Office and basic network support) - Be an effective communicator and happy to work on the phone - Have previous retail, customer service or contact centre experience - Additional European language skills or knowledge of POS highly advantageous You will be offering daily support to the franchises solving queries first time (as much as possible). Working to strict SLAs, you will offer high levels of support but will escalate issues where necessary. With an analytical approach, you will review feedback to ensure future satisfaction and pass this knowledge on to your colleagues. If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • A Premium British Fashion House is looking for a Korean speaking Customer Service Advisor to join their multi-cultural night team in London. You will be required to be fully flexible and work 40 hours per week, any 4 days out of 7, 10 hour shifts between 7pm-10am for night shifts. You will also be required to work weekends, bank holidays and the key trading days during the festive period. The company is famous for their edgy design with an independent spirit, they have company worldwide and aim to provide the best service to all customer around the world. They are looking for someone passion for fashion and have experience in customer service. The suitable candidate should have at least one year valid visa to work in UK. Salary is up to £20k plus other benefit. Key Responsibilities: *Handling customer contacts across multiple channels including phone, email, social media and messenger channels *Using numerous in-house software systems, CRM platform and payment gateways *Handling customer care and sales enquiries per day, such as complaint handling, problem solving, processing monetary transactions, liaising with logistics and payment gateway partners and delivering customer case resolution. *Meeting sales targets, customer response times, quality and number of customers contacted per day. *Supporting with Customer Experience administrative tasks when requested *Liaising with internal departments as well as external business partners. *Acting a brand ambassador at all times The ideal candidate: - Fluent in English and Korean, Verbally and Written - Previous Customer Service experience will be ideal. - Problem solver and able to handle difficult conversation. - Strong communication skills - Strong analytical skills, numerical ability for handling complicated logistics, legal, tax and payment issues If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to a.ngan@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • URGENT NEED FOR A Bilingual Welsh and English Speaker!! If you're a student or just recently moved over to London and looking for an office based job, to gain more experience or buff up your CV then this is the ideal job! We are recruiting for people who want to work in an international environment and using their languages. The languages that we recruiting for is Welsh! This job isn't rocket science, what you will be doing on a day to day basis is research work in the customer satisfaction industry, what this mean is you will be calling up their customers to see if they are happy with their product. You will be working in a small team of 5 -8 people focusing on a market (The Welsh speaking Market) The best part of this job is you will be interacting and working with international people. These would be your following day to day task! Responsibilities: *Interacting with customers answering all queries and conduction researcher via multiple channels: telephone calls and e-mails. *Communicating with people in different markets and gathering information. Ideal Candidate *Is eager to learn and is willing to work in a team. *Has an eye to detail and also confident on the phone using your languages. * Interested in research and providing feedback. * Target driven, experience is not necessary as training is provided. If you feel that you are suitable for the role and contact me directly to my personal e-mail address: c.verhees@eurolondon.com Edrych ymlaen at eich cynrychioli chi

  • Fantastic opportunity has opened in the Customer Service team for the largest hotel chain in the world! If you are looking for a rewarding and ever growing career please read on: Responsibilities: * Being the first point of contact for customers via email and telephone *Managing all customer needs and questions; resolving simple technical issues and forwarding customers queries to the significant teams where necessary. *Reply to any customer complaints; making sure the highest levels of support and service are given to ensure a suitable solution. About you: *Excellent experience with Customer Care in an office environment or Hotel based experience *Excellent written and verbal communication skills. Fluency in German needed *Excellent written skills and excellent communication skills *Able to take initiative *Excellent eye for detail and good organizational skills *Experience with Microsoft packages This is a full time temporary position with massive potential to become permanent position!!

  • Homebased Market Researcher - Swedish and English speaking (Temporary position, ongoing, part time 10- 30h per week) On behalf of my client, a fantastic company with over 20 years of experience in conducting surveys, I am currently looking for a fluent to native Swedish and English speaker who is based in the UK. This great opportunity is carried out in part time (10- 30h per week) and is home based! Market Research, Telesales or Telemarketing experience is beneficial but not a must. Please note, the role is in part time, 10- 30h per week but you are required to work a couple of hours in the morning and the afternoon. Experience: * Fluent to native level in Swedish and English * Available to work mornings and afternoons * Previous Market Research experience is helpful * Great communication skills * Able to meet tight deadlines A Windows PC, stable internet connection and headset are necessary to be able to carry out this role. What do we offer: You will receive an inspiring training for the role and as you will work through a broadband connection everything is set up for you by your trainer. If you get on well in the role and enjoy the tasks there is the possibility to work directly for my client after 3-6 months. When you work directly for my client the pay rate can go up to £10.00 per hour. This exciting home based opportunity is part time (10- 30 hours per week split in the mornings and afternoon) If this sounds like you, then please apply today! Please send your application in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_HomebasedMR_SWE Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • A Premium British Fashion House is looking for a Chinese speaking Customer Service Advisor to join their multi-cultural team in London. The company is famous for their edgy design with an independent spirit, they have company worldwide and aim to provide the best service to all customer around the world. They are looking for someone passion for fashion and have experience in customer service. The suitable candidate should have at least one year valid visa to work in UK. Salary is up to £19k plus other benefit. Key Responsibilities: *Handling customer contacts across multiple channels including phone, email, social media and messenger channels *Using numerous in-house software systems, CRM platform and payment gateways *Handling customer care and sales enquiries per day, such as complaint handling, problem solving, processing monetary transactions, liaising with logistics and payment gateway partners and delivering customer case resolution. *Meeting sales targets, customer response times, quality and number of customers contacted per day. *Supporting with Customer Experience administrative tasks when requested *Liaising with internal departments as well as external business partners. *Acting a brand ambassador at all times The ideal candidate: - Fluent in English and Chinese, Verbally and Written - Previous Customer Service experience will be ideal. - Problem solver and able to handle difficult conversation. - Strong communication skills - Strong analytical skills, numerical ability for handling complicated logistics, legal, tax and payment issues If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to a.ngan@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • A global leader providing some of the best membership products is looking for Mandarin speakers to join their call centre team to cater for the expanding Chinese market. The company works with some of the best known brands/corporate clients and takes pride in delivering superior customer experience. This newly established Mandarin team will be located in their call centre in Haywards Heath, which is within 30 mins travel from Croydon or Brighton. This role will be looking after one of their best membership programs as the first point of contact. It is a full time role with overnight shifts involved. Please make sure you can commit to overnight and weekend shifts before applying for this role. Responsibilities of this role include: *Taking inbound calls with the most professional; *Making outbound calls to international customers; *Responding to all customer service queries to agreed SLAs/KPIs for inbound and outbound channels (calls and emails); *Handling all potential issues including client complaints and overcoming objections; *Converting customer interest into sales; *Working under direction of management to achieve targets and goals; *Meeting and exceeding customer needs with best solutions; *Identify issues and provide effective solutions; *Use Contact Centre Technology as the main working tool effectively; *Communicating with different internal teams to streamline and resolve client queries *Proactively identify opportunities when dealing with existing and potential customers *Full training will be given at the start of this role To Apply If you are confident you meet the requirements below: *Passionate about high end lifestyle/travel/hospitality/leisure services *Knowledge or experience in international travel will be a plus *Enjoys offering exceptional customer service *Speaks fluent Mandarin and English *Extremely comfortable speaking over the phone as the main communication tool *Previous customer service/call centre experience is a great advantage *Able to deal with customer demands and handling complaints *Familiar with working to targets or KPIs *Great communicator in speaking and writing *Good time management and organisation skills *Resilient to pressure and attention to details *Proactive and 'can do' attitude *Able to work independently as well as a great team player *Computer literate; previous experience using internal IT system would be a big plus *Flexible with shifts work (able to work some night and weekend shifts) *Candidates must be eligible to work in the UK for at least 1 year. Please get in touch with your updated CV! This will be a fantastic opportunity for anyone with a real passion and ambition in travel/lifestyle industry who wishes to gain experience working with the top clients at the highest service level. Location of the office is 2 minutes from Haywards Heath train station.

  • I'm personally pleased to say over the last years I've been working closely with an international financial loan company based in Central London. They're an established company and have been in the financial industry over the last decades and even reconsigned in different territories. My client provides to clients and start-up companies loans with a financial plan. They're a well known company and have office's across the world. They are currently expanding their international Support/Consultant team. I am recruiting at the moment for a Customer Service Advisor with fluent to native level Tagalog, to work in their lovely and friendly team. As the Customer Service Advisor you will be focusing on best advising the client with any questions they may have in regards to the services the company provide. Your daily responsibilities would look like this: You working with a high end Service and communicating with customer over various channels such as; - Phone, - E-mails - Different social media platforms. You will be responsible for large accounts focusing on the Philippines market and it's so important that you will update the customers and continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience, delivering and assisting fantastic service. Sounds interesting right? Please feel free to contact me if you're keen in this position.