Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Call Centre Mitarbeitern unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • Arbeiten Sie gerne in einem internationalen Umfeld? Möchten Sie täglich Kontakt mit Menschen haben und von Anfang an spannende Aufgaben übernehmen? Sind Sie ein Sprachentalent und möchten dies in Ihren Berufsalltag einbringen? Dann ist das vielleicht der nächste Schritt in Ihrer Karriere! Ich suche für eine internationale, stark wachsende Firma in München eine/n Mehrsprachiger Kundenbetreuer (m/w) (alle europäischen Sprachen)   Zu Ihren Aufgaben gehören: ·         Telefonischer Ansprechpartner bei Schadensmeldungen im Bereich KFZ           und Reiseversicherung ·         Mehrsprachige Korrespondenz mit Versicherungnehmern, Werkstätten           und vielen anderen Dienstleistern ·         Organisation und Koordination erster Hilfsmaßnahmen für           Versicherungsnehmer auf internationaler Ebene ·         Administrative Aufgaben (z.B.: Rechnungsbearbeitung /Schadensregulierung)   Ihr Anforderungsprofil: ·         Fließende Deutsch- und Englischkenntnisse sowie jede  weitere           andere europäische Sprache ·         Service- und dienstleitungsorientierte Arbeitsweise ·         Ausgeprägte Kommunikationsstärke und Organisationstalent ·         Bereitschaft für Schichtdienst (Mo.-So., Nachtschicht)   Warum bewerben? ·         Einen Arbeitsplatz in einer internationalen und stark wachsenden Firma           mit sozialem Bewusstsein ·         Flache Hierarchien ·         Kantine & Sportmöglichkeiten ·         Selbstständiges Arbeiten ·         Zentraler Arbeitsplatz, öffentliche Verkehrsanbindung  erreichen   Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf im Word Format sowie Ihre Zeugnisse an Manuela Ziegleder, m.ziegleder@eurolondon.de   Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung.   Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird. Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de.    

  • Do you like to work in a goal-oriented environment? Do you like working with people? Are you a great coordinator and speak fluent German and English? If this sounds like you, then read on! The demands of the working world are changing all the time and we at ELA have the necessary experience and know-how to meet the requirements of our customers in the areas of temporary work assignments, contracting and interim. Our goal is to meet and exceed the expectations of our customers and our employees by means of excellent and high quality service! As the requirements are constantly increasing, we are looking for a new member of our international team in the heart of Munich. Recruitment Consultant – Temporaries Division (m / f) Your responsibilities • Build your own customer base by creating new business and maintaining existing customers by telephone, customer visits and events • Analyse requirement profiles and create corresponding job advertisements • Find suitable candidates via our database and various online methods • Carry out telephone and personal pre-selection interviews and present suitable profiles to the customer • Responsible for the entire recruitment process, including the creation of relevant documents • Look after candidates and customers for the duration of the temporary employment Your profile • You have successfully completed a university degree or equivalent • Experience in Recruiting or Sales would be an advantage • Fluent German and English is a must • Enjoy working in team and goal orientated environment • Excellent communication skills • Detail oriented • You like taking responsibilities for your own action • You are able to work and plan your daily task autonomously Interested? Do you meet or exceed the requirements for this exciting position? Apply now and make that exciting step in your career! Please send me your CV in WORD format to m.menabrito@eurolondon.de with the heading “Recruitment Consultant - Temporaries Division” All applicants must have valid documentation to work in Germany Thank you for applying to Euro London Appointments, Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission.  We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client’s requirements. To enquire about other vacancies please visit our website at www.eurolondon.de  

  • You are an experienced assistant or Fremdsprachensekretär /in? You are looking for an opportunity to work for a global business with offices around the world? Then this is the perfect job for you! We are currently taking applications for the Administrative Assistant role with a leading international company based in Frankfurt, starting as soon as possible.   Administrative Assistant (m/f) Full time - Frankfurt   YOUR TASKS AS AN ADMINISTRATIVE ASSISTANT Travel and expenses Management Calendar Management - coordinating, organising and monitoring all appointments Correspondence via Telephone, Fax, Email and Post; including pre-screening and preparation of templates as well as managing incoming enquiries Data entry Preparing and collating management reports Preparing presentations, documents as well as other documents Organising and maintaining files and records Arranging conference calls and  meetings as well as  taking minutes Ordering and maintaining of supplies Assisting with short term enquiries on an ad hoc basis   YOUR PROFILE Fluency in German and English, additional European languages are an advantage An education as a ‘ Fremdsprachensekretär /in ’, ` Hotelkauffrau / mann`´  or a ‘Europasekretär /in’ , Bachelor in Hotel Management, Hospilaity etc. or similar You have at least 4-5 years of experience as an assistant in a corporate environment You have excellent organisational skills You are a competent user of Microsoft Office (Word, Excel, Powerpoint) as well as an understanding in correspondence processing You are independent and confident with outstanding problem solving skills and proactive thinking You have the ability to prioritise multiple tasks You have a high degree of initiative and absolute loyalty You have excellent communication skills on all international levels.   Why Apply? To take the initial or  next step in your career in this truly international organisation The chance to use your languages daily Possibility to grow within the company Competitive salary package flexible working hours    If you would like to become an Administrative Assistant and for further information, please send your CV and salary expectations directly with the reference GFSKTA333377   to Silke Kiessig, s.kiessig@eurolondon.de . All applicants must be eligible for, and have valid documentation to work in Germany. Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your express permission.  To enquire about other vacancies please visit our website at www.eurolondon.com

  • I am recruiting on behalf of a US based Technology leader who are expanding their European operation. With a small team already in place just outside of Frankfurt I am looking for a dynamic individual who is looking to develop their career with a fast paced, tech savy organisation. To be based in Hanau, I am recruiting a: Lead Generation Executive - This is a brilliant first step in to Technology Sales   Your new duties and responsibilities  As a Lead Generation Executive it will be your responsibility to generate business and grow the German speaking region. Your goal will be to generate the volume of sales pipeline opportunities required in order to exceed the German speaking sales territory targets.  As the new Lead Generation Executive for this US based company your day-to-day duties will include: • Proactively identify opportunities and contacts with new clients • Research clients and build business cases within the organisation in order to demonstrate where the  technology can be utilised • Assist the Sales Managers to win new customers by developing warm leads • Field live sales chats and follow up on inbound leads generated • Pre Qualify sales opportunities and schedule meetings for field sales team • Supporting and aiding clients on the telephone with any questions, problems or concerns • Achieve sales targets by selling the full portfolio of products and services across Germany • Build and maintain a pipeline of new business sales • Consultative selling to small-, medium- and large enterprise clients Your profile The Lead Generation Executive should be a sales driven individual who is looking for a dynamic and innovative working environment where you can really learn from great Sales people. It is vital that you easily connect to new people over the phone.  The ideal candidate should also have the following • Prior experience in a lead generation or client services • Inside sales or telesales experience is great, but you are also looking for an environment     where you can learn • Experience and/ or knowledge in IT/ Software is ideal but not essential, the desire for a       career in Technology Sales is essential • Experience in a commercial B2B environment is an advantage • Excellent customer relations, verbal and written communications skills • Fluent German and good English skills  Your Benefits Our client is offering you a diverse and challenging role in a dynamic and fast growing company. The salary offered is performance based and varies depending on your prior experience. This company is known for paying over market rates. You are fully rewarded for success. I would be happy to discuss this further with you upon receipt of your CV.  Interested? If you meet these criteria then please send your cv via email to Emma Brady at e.brady@eurolondon.de. I look forward to hearing from you  

  • Excellent Recruiters don’t necessarily choose Recruitment as a career. Recruitment chooses them. Recruitment is a career that has highs and lows. But is incredibly rewarding. A great Recruiter is an individual who likes to work with a wide variety of people on a daily basis. You need to develop relationships, manage accounts, work through cv’s with candidates, talk them through an interview process and work with them through a job offer.  You advise and consult clients on market conditions and help them build the future of their company. Most people don’t realise they are meant to be a Recruiter, we come from many different backgrounds. If you are someone who enjoys a people focused role, if you want to learn, if you thrive in a practical and common sense environment, then maybe you are a Recruiter but just don’t know it yet. With offices in the UK, Germany, France and Switzerland, Euro London has a client list including some of the leading global companies as well as many small to medium organisations we are helping to build. We have enjoyed over 15 years and many success here in the Frankfurt office. We have a solid and experienced team and are looking for someone to join us.                                                        Recruitment Consultant                                                                  Frankfurt Office The Role: As a Recruiter at Euro London, you are the link between candidates and clients; helping to find the best employment solution for both parties.  You are required to build and maintain excellent relationships with industry leading clients in order to understand their business and exactly what they are looking for. You also need to understand what the candidate requires and expects in order to find them a suitable job. Your tasks will include: • Acquiring new clients and promoting the recruitment services Euro London has to offer during client meetings or through networking and social media • Maintaining existing client relationships and understanding their business and expectations • Sourcing new candidates and evaluating their suitability for the role, on the telephone or also at face-to-face interviews • Advising and preparing candidates for interviews with clients • Constant networking through candidate and client events or meetings in order to build up your own contact portfolio • Responsible for the entire recruitment process – from winning the business to placing the candidate   The Requirements: Could Recruitment choose you? It is essential that you speak fluent English and German. An initial experience in a commercial environment is really important. You need to see the phone as your friend and enjoy talking to people all day every day. You need to have the ability to work hard and see your day in a logical order but also have the ability to react fast. Common sense is essential! • Fluent English and German • Initial professional experience or completed internships • Excellent communication and negotiation skills • Enthusiastic, hard-working and ambitious • Knowledge of the German market Why apply? We are a market leader. We have an established client base and candidate network, built up over 15 years. We have a beautiful office in the centre of the city with a great Skyline view. We have a great team of hard working individuals, Recruitment chose us all! To Apply please send a copy of your in English or German to e.brady@eurolondon.de. For questions please call on 069 219 320    

  • We are looking for a Panel Support Officer to join an award-winning agency in London to start immediately for a fixed term of 9 months. This role is full time for 35 hours per week (between Monday to Friday)! Do you speak English and Italian fluently? Do you pride yourself on providing excellent customer service and support? We have just the job for you! The office is based in Westminster, close to the river Thames and opposite the historic Lambeth Palace. It is just 5 minutes' walk from Westminster station, along a scenic route past Big Ben and the Houses of Parliament. About the Role: * You will be attending, following up, and resolving complaints and questions from both panel members, staff and third parties * You will be translating texts from English & Italian which will be used in communications towards the panel members, e.g. on the websites and in e-mail messages * You will be proofreading texts in English & Italian which will be used in communications towards the panel members, e.g. on the website and in e-mail messages * You will be responsible for detecting fraudulent behaviour to ensure a high quality level of research data * You will carrying out personal performance measurement, monitoring, and evaluation to improve the efficiency * You will be communicating solutions, successes, and opportunities to the Support Team Director The Ideal Candidate: * English at a native level of fluency * Fluent in Italian * Good decision-making, IT, and communication skills * Good people and interpersonal skills to build effective relationships with all levels of professionals within the company * Excellent client service attitude, calm and analytical * Ability to plan well and prioritize work * Attention to details and deadlines What they can offer you: * An immediate start date * 9-month contract * £9.75p/h * 35 hours per week to be worked between Monday and Friday, 9am-5.30pm * Early finish on a Friday and drinks with the team in the office! Does the role appeal to you? If this is exactly what you are looking for, please send your CV to: c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • German speaking Customer Service Agent Surrey (Temporary for min 6 months, temp to perm option) On behalf of our client, we have a fantastic opportunity for a German speaker to join truly international company. This great (min 6 months, temp to perm) opportunity offers you a variety of tasks in a truly exciting and international environment. You will be working in a beautiful office in an easy to reach location for a well known company specialising in the pharmaceutical sector. Our client is looking for a candidate who is fluent in English and German and comfortable speaking on the phone. Please note- this is NOT a sales role. Tasks: *First point of contact for non technical questions *Resolve customer issues and questions *Communication between departments; sales, logistics, fincance and more *Develop relationships with key customers *Always ensure that the customer is happy *Database entry Experience: *3 years experience within a customer service role *Fluent in German and English *A Bachelors degree *Experience within the pharmaceutical sector is an advantage *Awareness of customer service principles and practices *MS Office knowledge is expected *Experience within ERP and SAP *Advanced Excel knowledge Skills: *High attention to detail *Good telephone manner *An interest in customer service tasks This company offers you a really great work environment in a great location with reasonable working hours and the possibility to stay long term. They are truly international and you will be able to speak German and English on a daily basis. The role is temp to perm, on a permanent basis you can earn up to 31k p.a. in this role. If you would like to apply, please send your application in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_German_Surrey Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website

  • Our client is a Japanese company with their European head quarter in Frankfurt am Main. They supply companies worldwide with mechanical components and their client base is amongst others within the automotive, electric, semi-conductor and packaging industry. They are currently looking for a Inside Sales Support Representative to be based in Frankfurt and working towards the Czech and Slovak markets. If you have experience in these countries and have worked in a similar role then this could be the perfect opportunity for you!   Inside Sales Support (m/f) – Czech and Slovak Market Permanent Position / Frankfurt am Main Your new duties and responsibilities As the new Inside Sales Support Representative you will be dedicated to the internal sales support and customer satisfaction for clients in the Czech Republic and Slovakia. You will actively support the sales and marketing team as well as be the first point of contact for clients in regards to any issues, questions, orders etc.  The clients are all B2B. Other day-to-day tasks will include: •    First point of contact for clients when they have questions, issues or concerns •    Support the sales and marketing team •    Confirm orders •    Manage claims •    Put together offers and process orders •    Upkeep of the various reports, lists and CRM system Your profile As the new Inside Sales Support Representative you should be customer service oriented and have a dynamic personality. As you will be working in a highly skilled team – it is a prerequisite that you are a team player. You should have the ability to work under pressure and to remain calm in demanding situations. You should have experience in a similar role i.e. customer support, sales support, inside sales, within a B2B environment. The ideal candidate should also have the following qualifications: •    Fluent Czech or Slovak speaker •    A high level of English and German mainly for internal purposes •    First experience within sales support, customer service or admin experience •    Customer Service oriented and strong communication skills •    Good organisational and planning skills •    Good MS Office Your Benefits Our client is offering you a place within a truly international company. If you enjoy working closely with customers and thrive upon providing good service and assistance, then this is the position for you. Our client is offering a competitive salary. I would be happy to discuss this further with you upon receipt of your CV. Interested? If you meet these criteria then please send your full application via email with reference 334232 to Karin Furberg at k.furberg@eurolondon.de. I look forward to hearing from you!

  • Are you looking to combine your customer service skills with your fluency in French? This role in the Lincoln area will provide exactly that. You will speak with customers, resolve queries, take orders, process orders, contact customers to advise of shipment updates and case resolutions; Prepare simple quotes and orders and work closely with our sales and technical teams to empower clients to maximise the benefits of our products. Fluency in French and English is essential. Ideally, you will have previous office experience and possess excellent IT skills. Knowledge of Microsoft office is essential along with an excellent telephone manner and a calm confident nature to speak with clients in a professional manner at all times. Candidates with high business fluency in French and English and who have their own transport need only apply. The role is to start ASAP. Competitive salary and benefits. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Customer Service Advisor (German & English speaking) On behalf of our client, we have a fantastic (permanent) opportunity for a German speaker to join a well known company based in Cambridge. The position offers you a variety of tasks, responsibility and the possibility to use your great language skills on a daily basis. In addition, our client has a great reputation and is known for their exciting products. Our client is looking for a candidate who is fluent in English and German, available immediately and a great team player. Skills: *Fluent to native level German (verbal & written) *Fluent English knowledge *Previous experience in Customer Service or a customer focused role is an advantage *Knowledge of Microsoft Office *Great team skills Responsibilities: *Communicate with customers via email and telephone (only inbound) *Manage special requests and complaints in a friendly manner *Provide a high level of customer service *Actively take part in various projects within the department *Promote the great company culture along with your colleagues The client is a very well known company offering a very competitive salary in an exciting work environment. The role is 40 hours per week but you need to be flexible in your work schedule. If you are fluent in German, available immediately and up for a new challenge, please send me your CV in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_German_Cambridge Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com