Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Call Centre Mitarbeitern unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • Working for a respected global leader based in Preston you will be part of their European Supply Quotation team. For this role it is essential to speak another fluent language including English. Desired languages on a fluent level both written and spoken are: Spanish, French, Italian or German, as the organisation deals on a global level. You will, in addition, work with the internal business development team on a daily basis and some of your main duties will involve: Effectively manage existing EMEA supplies sales business, ensuring appropriate engagement with the internal teams associated with this role. Ensure the correct quote gets sent first time and liaise with teams for pricing assistance if required. Maintain contact with Sales reps to ensure existing business is retained and fully support them in their role and assist them with Technical requests, pricing enquiries etc. Review quotes for large opportunities with Product Marketing/Manufacturing & Production planning to ensure optimum costing. Ensure large value quotes are followed up in a timely manner, information recorded and supplies sales team updated accordingly. Analyse cost reports to ensure costing and manufacturing process is correct. Liaise with Product Management /Buyer regarding material costs, lead times etc. Liaise with Product management regarding material range. Perform quote and margin analysis as when required. To perform these duties successfully, you will be required to speak one of the above languages fluently and English both written and spoken. You will have a commercial background with previous experience dealing with customers on a B2B basis. A confident and articulate manner is essential along with a technical/mathematical mind to understand databases and analyse information on a daily basis. Requirements for the role include: A Level or good GCSE grade in Mathematics *Fluent in French, Spanish or Italian, German *Experience: Previous job costing and analysis experience *Accuracy and attention to detail Initially the role will start on a 12 month contract with a view to go permanent after this period. For more information and a more detailed job spec, please send your CV to the email provided. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Our client in Munich, an international, well-known company, is looking for a Customer Service Associates (m/f)   This is a 6 month temporary position with the possibility to get prolonged but not guaranteed. Your responsibilities ·         Answering diverse customer´s phone and email queries    ·         Assisting Key Customer Service and Sales team  ·         Data base maintenance  ·         Various administrative tasks     Your profile ·         Very good communication skills  ·         Team oriented  ·         Good organizational skills  ·         Good MS-Office knowledge, especially Excel  ·         Previous Customer Service/Sales experience    ·         Fluent German and English   Your benefits  ·         Further development opportunities  ·         Young, dynamic team  ·         Regular working hours (Monday – Friday)   Could this be the opportunity you’ve been waiting for? If so, I would definitely like to here from you! If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in Word format to m.ortner@eurolondon.de or call 0049 (0)89 24 224 845   Thank you for applying to Euro London Appointments, the Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de

  • I am currently working with an established market leader in the provision of Marketing Services. This organisation is an expert in optimising marketing activities by adding value to customer and prospect communication, for both online and offline channels . They plan, create and deliver Marketing Communications and Point of Sale material. Its more than 1,000 employees provide services for some of the most well-established brands worldwide. In order to expand the outsourced project management team onsite with a major Client in Germany we are looking for a Senior Client Relationship Manager – Print Production Marketing Services Permanent position in Neuss   The Senior Client Relationship Manager is responsible for managing the relationship with the client and the planning, execution and project management of the clients entire process of print production. This includes the supply chain process for all print production requirements from planning, RFQ, through delivery of components. In addition, the Senior Client Relationship Manager will liaise internally and externally with suppliers, while managing the flow of information to ensure timely and efficient delivery to the client.   Your duties and responsibilities: • On-site with the client, you are responsible for day to day client relationship management. You will provide first class service and ensure escalation of any issues and a hands on approach to dealing with the client • Managing the small project management team to ensure delivery of services to the client • Requesting quotes from suppliers • Taking briefs from clients • Consulting clients, presenting of production solutions and innovations • Calculating of costs • Regular contact with suppliers regarding renegotiating of new terms of business • Processing of print production materials including negotiation, ordering of goods, quotation, creating purchase orders, good received confirmation and invoicing • Proactively communicate supply chain issues to product teams and coordinate solutions • Participation and leadership of relationship and business reviews with key partners and supplier • Work proactively with supplier to ensure continuous improvement and optimal production solutions for new and existing marketing materials and concepts Your profile: • Strong attention to detail and operational workflow dynamics to effectively track and analyse the status within the procurement process • Ability to multi-task and utilize resources to execute tasks within a deadline oriented environment • Excellent Project Management skills • Excellent people management skills • Ability to build relationships and work across a multi-product line organization • Fundamental knowledge of the whole print production spectrum • Fluent in German and English • Commitment to continuous process improvement initiatives and ability to solve problems creatively • Excellent communication and negotiating skills • Quality control of print related materials To apply please send your CV e.brady@eurolondon.de Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your express permission.  To enquire about other vacancies please visit our website at www.eurolondon.com  

  • Our client in Munich, an international, well-known company, is looking for a Customer Service Associate (m/f)   This is a permanent role starting with a 6 month contract    Your responsibilities ·         Answering diverse customer´s phone and email queries   ·         Assisting Key Customer Service and Sales team  ·         Data base maintenance  ·         Various administrative tasks     Your profile ·         Very good communication skills  ·         Team oriented  ·         Good organizational skills  ·         Good MS-Office knowledge, especially Excel  ·         Previous Customer Service/Sales experience    ·         Fluent German and English   Your benefits  ·         Immediate start!!!!  ·         Further development opportunities  ·         Young, dynamic team  ·         Regular working hours (Monday – Friday)   Could this be the opportunity you’ve been waiting for? If so, I would definitely like to here from you! If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in Word format to m.ortner@eurolondon.de or call 0049 (0)89 2323 9580   Thank you for applying to Euro London Appointments, the Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de    

  • My client is a successful global fashion company, looking for a fluent to native Spanish and English speaker to join their Customer Care & Sales Advisors team. Delivering the best customer service experience, you will be interacting with customers via telephone, emails and Social Media, guiding them through their journey from click to the delivery. In an international environment you will be surrounded by colleagues from all over the world and delivering a tailored service for the global market. Working 40 hours a week between 7 am to 11 pm including weekends and bank holidays. The package offers £19,000 per annum plus a £2,000 in clothing allowance per annum. SKILLS: ●Fluent to Native level written and oral in both English and Spanish ●Excellent communication, relationships building skills. ●A Team player, problem solver and able to think in a quick and efficient manner ●Efficiency working toward targets and driving sales ●Excellent knowledge of Microsoft Office, Google mail, Google ●Time management and organizational skills, with the ability to priorities. Tasks ●Delivering an exceptional experience to customers across all contact channels, including telephone, email and social media within our Service Level Agreement times and standards ●Act as a brand Ambassador at all times, supporting company values, policies and procedures. ●Drive sales by maximizing all selling opportunities to provide expert product and styling knowledge, increase units per transaction, and average order value ●Exceed customer expectations by sourcing products for customer requests. ●Resolve customer complaints quickly and effectively using the escalation process and turning negative situations into positive solutions If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com

  • Fantastic Opportunity with an exciting Technology innovator who provide much needed and incredibly useful Technology to small hotel and guest house owners. The technology enables them to easily manage bookings and ensure wide coverage for the property. This company is hugely developing the German market and as a result is looking for a      Business Development  Manager      Düsseldorf or Home Office You will be responsible for Developing business across the German speaking region with Guest House and B&B owners. This is a fascinating and fun client base and you are providing an extremely well priced and valuable technology which will enable them to easily increase bookings. Your role involves • Ongoing Training with the client on Technology and upselling ad-ons. • This is a simple technology however the client base requires patience in order to ensure ongoing take up and continuing use of the technology. • Development of Marketing tools including Mailers and Networking to ensure coverage of the Market • Working Closely with the UK based Marketing team to localise and develop regional appropriate Marketing programs • Digital Marketing and using bloggers and various online tools to get the message out • Relationship Building with various Trade Associations to ensure technology is always recommended • Attending Trade Fairs and Roadshows and giving presentations   Your Profile You will have previous Business Development experience and enjoy working with clients on a day to day basis. This is the perfect role for a sympathetic listener who is patient and thrives on opening doors and winning loyalty from clients. • Previous Business Development experience and the ability to listen and understand a clients needs • Patience and clear concise communications skills • Excellent Marketing ability and understanding of your region and how to develop business within that region • Excellent Digital Marketing experience and the ability to get the brand talked about online • The ability to clearly explain a simple technology and really get across the benefits of the technology. • Understanding of the hospitality industry and the difficulties of filling rooms a big advantage • Hospitality qualifications an advantage but not essential • Fun outgoing personality • Fluency in German and English is essential If you have previous Business Development or Hospitality  experience  and are looking for a role that is fun and really makes a difference then please send your application in English or German to e.brady@eurolondon.de.

  • Fantastic Opportunity with an exciting Technology innovator who provide much needed and incredibly useful Technology to small hotel and guest house owners. The technology enables them to easily manage bookings and ensure wide coverage online for the property. This company is hugely developing the German market and as a result is looking for a                                     Junior Sales Manager – Hospitality Technology                                                  Düsseldorf You will be responsible for Developing business across the German speaking region with Guest House and B&B owners. This is a fascinating and fun client base and you are providing an extremely well priced and valuable technology which will enable them to easily increase bookings leading to an increase in revenue. Your role involves • Making both warm and cold calls to potential clients and explaining how the technology can really benefit their property and increase occupancy • Explaining in simple terms what the technology can do • Find solutions and benefits for the hotel owner. • Closing the sale and following up with the client • Working closely with the Country Sales Manager to ensure client relationships are maintained. • Attending road shows and fairs.  Your Profile This is the perfect role for a sympathetic listener who really would like to develop a Sales career with a great technology product. • Previous Customer Service or Inside Sales experience and Great listening Skills are required • Understanding of the Sales cycle and the ability to call clients and explain a product • Excellent communication skills • The ability to clearly explain a simple technology • Understanding of the hospitality industry and the difficulties of filling rooms a big advantage • Hospitality qualifications an advantage but not essential • Fun outgoing personality • Fluency in German and good English is essential If you have previous Customer Service, Business Development or Inside Sales experience and are looking for a role that will provide training and development then please send your cv to e.brady@eurolondon.de.  

  • My client is a world leading distributor of mobile accessories. This is a young and fast growing company providing cases, power and audio products for all major mobile phones and tablets. To strengthen their team in Bonn they are seeking a new Junior Account Manager with the focus on the German market. Junior Account Manager  (m/f) Permanent Position/ Bonn The Challenge As the new Junior Account Manager you will work closely together with the Head of Sales and the Account Manager. It will be your responsibility to support with the account management of the existing client base as well as support in regards to gaining new clients in the market. Your clients would come from the retail, ecommerce and corporate sector.   Your key responsibilities will include: •    Assist and support the Account Manager on a day to day basis •    Help create proposals, contracts and presentations •    Assist in the sales reporting •    Support clients with any questions, problems or issues they might have •    Establishing and maintaining a strong relationship with the existing client base •    Assisting in the new business development •    Upkeep of the CRM database The Right Candidate As the new Junior Account Manager you will have gained some first experience in a similar sales support, inside sales, back-office, client support and general admin role. •    Experience in a inside sales, sales support, back-office and general admin role •    Great customer service skills •    Experience in B2B retail or wholesale is of advantage •    Ability to work independently and manage priorities •    Very good MS Office skills, especially Excel and PowerPoint •    Fluent German and good level of English is essential: a further Scandinavian language is of advantage The Benefits This is a fantastic opportunity for a sales support professional to join this growing team and be part of a very successful and international company. Our client is offering a competitive salary depending on your prior experience. I would be happy to discuss this with you further upon receipt of your CV.   Interested? If you meet these criteria then please send your full application with the reference number 332525 via email to Karin Furberg at k.Furberg@eurolondon.de or give me a call at +49 (0)69 219 32 0.

  • Excellent Recruiters don’t necessarily choose Recruitment as a career. Recruitment chooses them. Recruitment is a career that has highs and lows. But is incredibly rewarding. A great Recruiter is an individual who likes to work with a wide variety of people on a daily basis. You need to develop relationships, manage accounts, work through cv’s with candidates, talk them through an interview process and work with them through a job offer.  You advise and consult clients on market conditions and help them build the future of their company. Most people don’t realise they are meant to be a Recruiter, we come from many different backgrounds. If you are someone who enjoys a people focused role, if you want to learn, if you thrive in a practical and common sense environment, then maybe you are a Recruiter but just don’t know it yet. With offices in the UK, Germany, France and Switzerland, Euro London has a client list including some of the leading global companies as well as many small to medium organisations we are helping to build. We have enjoyed over 15 years and many success here in the Frankfurt office. We have a solid and experienced team and are looking for someone to join us.                                                        Recruitment Consultant                                                                  Frankfurt Office The Role: As a Recruiter at Euro London, you are the link between candidates and clients; helping to find the best employment solution for both parties.  You are required to build and maintain excellent relationships with industry leading clients in order to understand their business and exactly what they are looking for. You also need to understand what the candidate requires and expects in order to find them a suitable job. Your tasks will include: • Acquiring new clients and promoting the recruitment services Euro London has to offer during client meetings or through networking and social media • Maintaining existing client relationships and understanding their business and expectations • Sourcing new candidates and evaluating their suitability for the role, on the telephone or also at face-to-face interviews • Advising and preparing candidates for interviews with clients • Constant networking through candidate and client events or meetings in order to build up your own contact portfolio • Responsible for the entire recruitment process – from winning the business to placing the candidate   The Requirements: Could Recruitment choose you? It is essential that you speak fluent English and German. An initial experience in a commercial environment is really important. You need to see the phone as your friend and enjoy talking to people all day every day. You need to have the ability to work hard and see your day in a logical order but also have the ability to react fast. Common sense is essential! • Fluent English and German • Initial professional experience or completed internships • Excellent communication and negotiation skills • Enthusiastic, hard-working and ambitious • Knowledge of the German market Why apply? We are a market leader. We have an established client base and candidate network, built up over 15 years. We have a beautiful office in the centre of the city with a great Skyline view. We have a great team of hard working individuals, Recruitment chose us all! To Apply please send a copy of your in English or German to e.brady@eurolondon.de. For questions please call on 069 219 320    

  • My client, an American Investment firm is currently recruiting for a Premium Client Service Representative to strengthen their multilingual team based in the Frankfurt area. If you have gained at least 2 years in a similar role, ideally within the finance industry then this could be a very exciting opportunity with career development opportunities and regular working hours!   Premium Client Service Representative (German and English) Frankfurt, Full-time (regular hours), Permanent contract   The Role:   As the new Customer Service Agent it will be your responsibility to answer incoming queries from international clients based in the U.S and throughout Europe. You will need to assist them with questions and problems that they might have. The customers will be contacting you via phone, so it is vital that you are customer service oriented and can in a friendly and efficient way help with the concerns of the customer. Your duties will include: Friendly and competent customer service for International clients via telephone Improve the customer satisfaction by providing a high quality professional service Educate the customers on the use of an online platform where they can access their accounts   The Requirements:   My client is looking for a candidate who has experience with a call or service centre and familiar with receiving incoming calls. You should be customer service oriented and have a dynamic personality.   Our client is looking for someone that is eager to learn and likes to get things done. As you will be working in a highly skilled and international team – it is a prerequisite that you are a team player. Other requirements include:   Excellent German and English skills Other languages are a plus At least 2 years in a contact centre/service centre/call centre You should be familiar with call monitoring and working towards KPI’s. Experience from the finance industry is desired but not a must, as training will be received   Why Apply?   A modern office in a beautiful area Work with an experienced, professional, international team Excellency is rewarded through bonuses and opportunities to grow Gain experience in the finance industry Speak to lots of people and use your languages   You have to a valid permit to work in Germany If you are interested in this positon please send your English CV with the reference number 330756 to Jan-Lütje Thoden  via j.thoden@eurolondon.de   Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com