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Software Support Specialist

Are you a customer service personality? Are you passionate about technologies? Do you understand business needs well and able to transfer them into technical solutions? Then this challenging and absolutely inspiring role could be right for you!

My client, an international high-tech company is looking for a talented

Software Support Specialist (m/f)

Location: Munich

to join a fast growing team. In this role you will be responsible for 2nd & 3rd Level Support. You will represent the company in a customer facing role with technical know how and empathy.

Daily business:

·        Support cases need to be routed to correct queues

·        Account maintenance

·        First respondent in severity 1 issues

·        Correctly logging support cases with all information necessary


Perfect candidate:

  • Minimum 1 year of working knowledge with SQL
  • Proficient with Salesforce
  • Experience in a customer facing software support role
  • Empathic, able to prioritise and make decisions


·         If you would like to apply for this exciting opportunity then please forward your CV in Word format to Luisa Gröger (l.groeger@eurolondon.de)

·         All applicants must have valid documentation to work in Germany.

·         Thank you for applying to Euro London Appointments, Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission.  We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client’s requirements. To enquire about other vacancies please visit our website at www.eurolondon.de




Luisa Gröger

Team: Sales & Marketing - Germany

I specialise in: FMCG, Pharma & Health

Languages: German, English, French & Dutch

About me: With over 10 years experience in the hospitality industry amongst others in the Caribbean, the Maldives, China and the UK, I bring a wealth of soft skills and background knowledge for recruitment in FMCG,  Pharma and Health. I specialise in Sales & Marketing professionals for the German Markets and  provide a very consultative approach to candidates and clients alike . When I am not working (though even when out of office, I always keep an eye open for new talent or potential clients), I can be found exploring the beautiful city of Munich by foot or bike or skates and snooping out new secret dining spots or local markets. During winter or the seldom rainy weather we get, I pursue my passion: cooking and baking.