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Senior Software Support Engineer

Are you an experienced Applications/ Software Support Engineer strong problem solving and troubleshooting skills looking for a new challenge?

If so, Euro London may have a great new opportunity for you with our client in Portugal or the UK.

Our client, a leading Financial technologies and cash management solutions provider, is currently looking for a Senior Software Support Engineer who can be based in their Portuguese office near Lisbon or their UK office near Manchester and will be responsible for remote 3rd Line escalated support for their and software solutions for an international client base.

This is an excellent opportunity for an experienced software support engineer possessing strong analytical and troubleshooting skills to join a leading global financial technologies company, continually expanding globally.

Ideal candidates should ideally have experience supporting applications in an international retail or retail related environment with day to day key responsibilities included below :

*Handling 3rd line support issues that have been escalated on a global basis.
*Recreating minor remote issues to allow them to be verified and tested in-house and then be solved in region.
*In-depth analysis and troubleshooting as well as root-cause analysis.
*Post-implementation support.
*Supporting pre-sales activities on an occasional basis
*Routine documentation , configuration, installation or demonstration skills.
*Able to develop skills, after training , to become a Subject Matter Expert ( SME) on the product range.
*Preparing training information for use by regional trainers and other support engineers.
*Providing other support related activities.

Experience and qualifications

*Experience of providing support to international clients within an international support team environment.
*Application /Software support experience ideally on Retail, Financial, EPOS/POS, type software.
*Excellent skills in Windows and Linux Operating Systems.
*Strong skills working with SQL Server.
*Any development knowledge in Java , J2EE, C , .NET is desirable but not essential.
*Familiarity with ITIL
*Strong numerical skills to present complex data in an understandable way.
*Highly motivated, pro-active, keen to learn attitude.
*If based in Portugal fluent English and Portuguese are required. If in the UK , fluent English is required.
*Experience of configuration and deployment of Terminal Server, Citrix, Xen Apps Server is desirable.

In return our client can offer an excellent opportunity to progress in a leading financial technologies company, providing solutions used by thousands of leading banks worldwide.



Oliver Astington

Team: IT & Technical

I specialise in: International & Multilingual IT and Technical Recruitment across the UK and Western Europe

Languages: English, French & Spanish (also learning Italian)

I’ve been at Euro London since: 2010

About me: I have evolved with Euro London from consultant to senior and principal consultant since December 2010. I completed my Bachelors Degree in Modern European Studies and Masters Degree in Modern Language studies at the University of Nottingham with studies in France and Spain from 2005-2010 and have subsequently used my passion for Europe, European languages and international business to develop long-standing relationships with international businesses and candidates as well as investment in helping international candidates find job opportunities that will help them grow their careers. Outside work I regularly travel throughout Europe and beyond, enjoy outdoor sports and  reading about  Modern European history and politics. 

Fun fact: I have lived in 4 European countries , UK, France, Spain, Belgium.


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