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Part time OR Full time Russian speaking Customer Support Agent

We are looking for a Panel Support Officer to join an award-winning agency in London to start immediately for a fixed term of 9 months.
This role can either be part time of 16 hours per week (between Monday to Friday) OR full time for 35 hours per week (between Monday to Friday)!

Do you speak Russian and English fluently? Do you pride yourself on providing excellent customer service and support?

We have just the job for you!

The office is based in Westminster, close to the river Thames and opposite the historic Lambeth Palace. It is just 5 minutes' walk from Westminster station, along a scenic route past Big Ben and the Houses of Parliament.

About the Role:
* You will be attending, following up, and resolving complaints and questions from both panel members, staff and third parties
* You will be translating texts from English which will be used in communications towards the panel members, e.g. on the websites and in e-mail messages
* You will be proofreading texts in Russian which will be used in communications towards the panel members, e.g. on the website and in e-mail messages
* You will be responsible for detecting fraudulent behaviour to ensure a high quality level of research data
* You will carrying out personal performance measurement, monitoring, and evaluation to improve the efficiency
* You will be communicating solutions, successes, and opportunities to the Support Team Director

The Ideal Candidate:
* Russian at a native level of fluency
* Fluent in English
* Good decision-making, IT, and communication skills
* Good people and interpersonal skills to build effective relationships with all levels of professionals within the company
* Excellent client service attitude, calm and analytical
* Ability to plan well and prioritize work
* Attention to details and deadlines

What they can offer you:
* An immediate start date
* 9-month contract
* £9.75p/h
* Flexible working hours: 35 hours per week to be worked between Monday and Friday, 9am-5.30pm
* Early finish on a Friday and drinks with the team in the office!
Does the role appeal to you? If this is exactly what you are looking for, please send your CV to: s.arnison@eurolondon.com

Berater

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Stacey Arnison

Team: Temporaries & Contact Centre Divisions

I specialise in: Recruiting for London based Temps and managing teams recruiting for London and Regional Temps and Permanent Customer Services

Languages: English, Spanish & French

I’ve been at Euro London since: 2009

About: I have been at Euro London since I graduated from a Combined Modern Languages degree in 2009 and have worked my way up from a Temporaries Recruitment Consultant to Senior Manager of our Temporaries Divisions & Permanent Call Centre and Customer Services Divisions. I love to travel and my favourite type of holiday is hiking mountains in Canada. I have a lot to thank Euro London for as I also met my husband here!

If I were a famous person, I would be: Karren Brady – A successful business woman who achieves her goals through determination and hard work. A woman leading the way in a male dominated industry!

Fun fact: I have a 1st class degree in level one British Sign Language and I was a Lance Corporal in the Army Cadets at the age of 16

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