My client is a highly successful direct sales company that creates superior, exclusively branded products marketed through independent representatives.
To promote healthy living, my client develops toxic-free products through collaboration with world-renowned experts in the health, wellness, and fitness industries worldwide.
The Partner Support Manager is responsible for planning, coordinating and controlling the activities of the customer service team of 8 (with room for growth) to maintain and enhance customer relationships and meet organisational and operational objectives.
This offers from 34-42k per annum depending on experience working full time Monday through Friday 8:30 am to 5:00 pm.
The successful candidate will be responsible of :
*Improve and develop customer service policies and procedures
*Recruit and manage customer service representative's staff.
*Making sure that customers receive the highest level of service and that they are satisfied.
*Manage the daily Customer Service Team's tasks
*Plan and delegate department's task to ensure a proper functioning
*Making sure that the team have the right tools and resources to deliver the best service.
*Manage customer's complaints
*Take over difficult and escalated service concerns
*Report and monitor the database information.
*Bring ideas on board to develop the service quality.
*Evaluate the customer service agents based on performance
*Provide training and coaching sessions when needed.
Given the nature of the role an additional language is a benefit.
Skills, Knowledge and Experience:
* MS Office knowledge including Excel, Word, Outlook etc.
* Exceptional communication skills with problem-solving skills
* Team player with a positive and collaborative attitude
* Able to work under pressure in a fast-paced work environment.
* Fully flexible with schedules, process or strategies
* Ability to present or make speeches to employees or management
* High attention to detail and great management skills
Required Qualification and Experience:
** BS degree in Business, Marketing or related field.
** Minimum of 5 years' experience in Customer Service.
** Experience in Network Marketing Industry.
** In-depth knowledge of customer service principles and practices.
** knowledge of CRM systems.
** Communicates clearly and effectively with other.
If you feel that you are suitable for the role and are available for an interview please send your CV to email@example.com
Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.