A Premium British Fashion House is looking for a Korean speaking Customer Service Advisor to join their multi-cultural night team in London.
You will be required to be fully flexible and work 40 hours per week, any 4 days out of 7, 10 hour shifts between 7pm-10am for night shifts. You will also be required to work weekends, bank holidays and the key trading days during the festive period.
The company is famous for their edgy design with an independent spirit, they have company worldwide and aim to provide the best service to all customer around the world. They are looking for someone passion for fashion and have experience in customer service. The suitable candidate should have at least one year valid visa to work in UK. Salary is up to £20k plus other benefit.
*Handling customer contacts across multiple channels including phone, email, social media and messenger channels
*Using numerous in-house software systems, CRM platform and payment gateways
*Handling customer care and sales enquiries per day, such as complaint handling, problem solving, processing monetary transactions, liaising with logistics and payment gateway partners and delivering customer case resolution.
*Meeting sales targets, customer response times, quality and number of customers contacted per day.
*Supporting with Customer Experience administrative tasks when requested
*Liaising with internal departments as well as external business partners.
*Acting a brand ambassador at all times
The ideal candidate:
- Fluent in English and Korean, Verbally and Written
- Previous Customer Service experience will be ideal.
- Problem solver and able to handle difficult conversation.
- Strong communication skills
- Strong analytical skills, numerical ability for handling complicated logistics, legal, tax and payment issues
If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to email@example.com
Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.