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German Client Service Executive

Primary responsibility is to provide superior service as well as technical and tactical expertise in client driven highly technical production environment.

Job Responsibilities

-To be able to communicate by phone, email, or face to face and to consult with and advise clients on workflow and project processes.
-Responsible for developing effective and positive relationships with clients
-Effectively recognizing and anticipates clients requirements
- Independently manages multiple client projects
-Serves as main point-of-contact and assumes responsibilities for the success of multiple client projects
-Works with internal departments on all facets of project preparation and successful execution.
-Monitors progress and ensures project deliverable for the client are accurate and timely
-Ensures proper documentation for job tracking and billing information is current and accurate.
-Other duties as may be reasonably requested from time to time


Skills and Experience needed:

-Must be fluent in German, written and oral
-Fluent Spanish or other European language, written and oral, would be a plus but not essential
-Demonstrated a desire to exceed customer expectations
-Ability to effectively manage client relationships and negotiate and manage client expectations as well as the ability to train clients on the various components of my clients products.
-Excellent Interpersonal and communication skills
-PC proficiency with Microsoft Office, Adobe and current web-related technologies
-Adaptable and flexible to changing work environment (including shift/location)
-Ability to work within a team environment but also a self-starter
-Ability to multitask in a time-sensitive and deadline driven work environment
-Ability to effectively manage and negotiate client expectations

Berater

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Alex Poyot

Team: Temporaries & Contact Centre Divisions

I specialise in: Temporary Recruitment

Languages: Spanish & French

I’ve been at Euro London since: 2015

About me: I'm a keen footballer and I enjoy learning languages. One thing I love about my job is surprising people - especially when I switch from English to Spanish. My colleagues' reactions are priceless.

If I were a famous person, I would be: Tony Stark (Iron Man)

Fun Fact: I have taken part in the Running of the Bulls at the Festival of San Fermin in Pamplona.

More

This job has now been filled but you may be interested in:

 
  • Are you fastidious about detail? Outgoing? Passionate about customer success and experience and resolving client issues? Are you looking for a fast-growth global company where your skills can make a real impact? A fast growing technology provider of virtual data rooms to the M&A industry is looking to add a highly competent Dutch speaking Client Service Executive to the business in London. You will support customers in The Netherlands and the UK who are using the cloud based software product. YOU: Prior experience in a position that involves providing great customer success and support is desirable A deep level of empathy Extraordinary communication skills Fluency in Dutch is essential; additional European languages are also advantageous Advanced computer skills and understanding Deep understanding of how teams work together through services, systems and processes A desire to explore and work towards your own potential You must have the ability to work a roster of shifts ranging between 8am and 4pm and 9am and 5pm Mon-Fri, and rotate weekend shifts. If you like what you have read and would thrive in a company culture that's innovative, transparent, supportive and passionate, I want to hear from you. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com. Please send your CV as a word document to m.christie@eurolondon.com Please note that in order to process your CV we must receive it in a Word document.