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Fashion CS Advisor - German speaking (temp to perm)

Customer Service Advisor- German speaking (temp to perm)

Role Type: Temporary to permanent
Duration: 3 months temporary then convert to permanent
Location: Southend on Sea, Essex
Pay rate: £10.50 per hour basic
Start: Early November

Calling out to all fashionistas!

On behalf of my client, I am currently working on a fantastic opportunity for a German speaker to join a growing company in a Customer Service role.

You will advice for an amazing, well known brand, trust me you know them!
Helping their customers via all channels; emails, calls, web chat and social media.

My client is looking for candidates who are fluent in German and English, available to start in November and happy to work full time, 40 hours per week, Monday to Friday - NO night shifts!

*Fluent to native level in German (verbal & written)
*Knowledge of the German market beneficial
*Experience in either sales or a customer facing environment preferred
*Contact centre environment experience desirable
*A keen interest in fashion and fashion trends would be an advantage

Main responsibilities:
*Help solving customer queries via phone, email & webchat
*Only inbound calls!
*Constantly keep customers informed about the progress of their queries
*Make sure all information is saved in their internal database
*Update customer records
*Work with Regional Managers and Heads of Retail

Soft Skills:
*Ability to respond quickly and efficiently
*Professional communication skills
*Ability to remain calm under pressure

What do we offer:

In this amazing role you will be able to use your multilingual skills frequently.
You will work on behalf of one of the most popular brands in a modern contact centre alongside motivated colleagues.

If this sounds like you, then please apply today!

Please send your application in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_Southend-on-Sea_German

Please note that we can only consider applicants who already hold a full UK work permit.
Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com



Josephine Gogler

Team: Temporaries & Call Centre Divisions

I specialise in: All temporary roles across the UK (except London)

Languages: English, German & Spanish

I’ve been at Euro London since: 2015

About me: I have started in recruitment by working in-house for a localization company and enjoyed recruitment so much that I decided to pursue a career in it. Euro London Appointments was my first choice and still is.  I’ve been with Euro London Appointments for more than 2 years, I started off in our Frankfurt am Main, Germany office and since January 2017 I am working in the London office.  

If I were a famous person, I would be: Bill Murray, because I would love to be an 80s Ghostbuster.  

Fun fact: Longest word in German: Nachrichtenübermittlungs­beschleunigungssystem, Meaning: news transfer acceleration system


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