Bilingual Customer Services - French, German, Spanish or Italian
We are looking for a Bilingual Customer Services Representative to work for a Global leader with operations in more than 50 countries, across 6 continents.
Do you speak fluent English and at least one of the following to a native standard, German, French, Spanish or Italian
We have just the job for you!
Come and join a friendly International team of professionals, serving customers across Europe.
This role focuses on managing the order-to-delivery process, ensuring fast and reliable order fulfilment for customers in the EMEA region.
About the role:
*Accurate and timely entry of orders onto the order management system.
*Liaising with Customers to confirm orders, gather additional information as necessary and keep them informed of progress.
*Checking progress, lead-time and quantity for each order.
*Liaising with planning/purchasing to ensure customer orders are prioritised and progressed appropriately and service levels are met.
*Ensuring clear and correct dispatch instructions, i.e. terms of delivery, forwarder details, are provided to the dispatch team.
*Proactively informing customers of order/shipment discrepancies and providing the intended resolution plan.
*Liaising closely with the relevant Territory Manager and Internal Sales Representative for the Country/Region to help deliver sales objectives and address the needs of customers.
*Running and monitoring back order reports.
*Dealing promptly and effectively with customer requests and queries, including invoice queries, to meet required time-scales.
*Liaising with Credit Control/Finance.
The ideal candidate:
. Fluency in English and one of: German, French, Spanish, Italian
. Previous Customer Services or Sales Administration experience in a B2B environment.
*Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage.
*Experience of liaising with customers / internal departments located outside the UK would be an advantage
. MS Office skills essential.