As a Disputes and Chargeback Case Handler you will be responsible for processing payment complaints initiated by German speaking customers. Using your investigative skills you will determine which chargeback reason code best fits the case and process accordingly, ensuring the customer is kept up to date.
If you are looking for a normal 9-5 position this isn't for you because no two days are the same. However on a typical day you can expect to carry out the following tasks;
*Deliver a high standard of customer service
*Ensuring you follow the charge back procedure in accordance with Visa and MasterCard
*Taking ownership of cases and ensuring a high standard of work at all time
*Speaking to leading bank cardholders and branches about ongoing cases
*Writing letters regarding cardholder disputes
*Translating documents from German to English