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2nd Line Security Support Engineer (German, Dutch, Fr or Sp)

If you are an out-going individual with a passion for network security and speak either German, Dutch, French or Spanish this could be the next big step for you!

The Company

- Turnover: 7.4 billion US Dollars.
- Offices in: 49 countries
- Number of employees: 30,000
- Products: Cybersecurity, Hybrid Cloud, Digital Infrastructure, Cutting edge and all-encompassing workspaces.

The Context

- Brand new global delivery centre in Prague, Czech Republic, with amazing modern and spacious offices.
- People who work there are bold and stand out.
- Training and Certifications will be provided where needed.
- Work in a large multicultural, multilingual and exciting team, developing your skills and collectively providing one of the best services in Europe to international clients.
- This is really an opportunity to boost your career draw the path for a successful future.

The Job

- Provide remote technical support to clients in all industries.
- Perform root cause analysis.
- Make sure issues are solved and service requests are correctly dealt with.
- Participate in performance reviews.
- Identification of faults in performance, providing input on ideas for improvement.
- Perform recurring or high-impact incident reviews and manage them.

The Candidate

- Fluent (written and verbal) in English one of the following: German, Dutch, French, Spanish.
- Some experience in network security (this can be in administration or support functions).
- One or more of the following: Checkpoint, Juniper, RSA Security, Cisco, F5.
- If you are not certified in any of the above technologies this is NOT a problem, but it would be an advantage.

What You Get

- Relocation package.
- Salary significantly higher than average both for this job and for Prague Bonus.
- A long list of benefits which would require several pages so let's talk and this information will be sent to you in a document.

Senior Manager, People Services Lead - French OR Dutch speaking

Euro London is proud to announce its exclusive partnership with one of the world's leading brands in one of the largest FMCG sectors in Europe.

The business is recruiting for a French OR Dutch speaking Senior Manager, People Services Lead.

OUTLINE OF THE ROLE
This role is responsible for compliant, efficient and effective People Services delivery in the designated Region (GB, FR or BELUX). This role is a direct Manager of the People Services Regional Leadership Team, with 5 direct reports. This includes remote management of 3 people, as roles are based in country and direct management of 2 roles, as these roles are based near London.

This role is a member of People Services Leadership Team West, and will have a close alignment to the country HRVP Leadership team.

ACCOUNTABILITIES:
This role is responsible for the whole People Services operational activity for the designated country (GB, FR or BELUX). The direct reports represent the different areas of focus; Payroll, HR Admin, First Contact, Time & Attendance & OH, and HR Coordinator.

This role needs strong collaboration with the key stakeholders including the HRVP and HRBP's in country, TA in country and Global Rewards. Being able to understand the country business demands as well as their own teams' demands is essential. This role will need to get the right balance between meeting customer expectations whilst having an efficient operational process.

This role involves a lot of people management with multiple HR areas of expertise, a heavy alignment to technology, and an understanding of local payroll and employment legislation within the designated country. This role will need to have the capability to deliver results through their team members, and be able to step back from the operation to have a more holistic view and decision making ability.

The focus for this role for the next 12 months is to bring together the People Services organisation, refocus the teams reporting into the role to have a country focus and work as one country focused team (previously these teams have reported into different leaders in HRS). This role will need to align to the needs of the country they support.

This role also needs to review the people management strategy within the team, personal and performance objectives, Service Level Agreements and the focus for the individuals, in order for them to deliver the customer service expected from People Services.

This year will also see a number of projects being implemented and this role will need to be part of the implementation leadership team, working with their counter parts for the other countries as well as the dotted line to the smaller country support.

REQUIREMENTS

Previous People Management is essential, preferably including remote management
Experience of working within a Shared Service environment is desirable
Fluent, both written and verbal, French OR Dutch is essential
Knowledge of local employment law and payroll knowledge would be an advantage but not essential
Ability to lead a team, and deliver results

COMPETENCIES

Outstanding people management skills, ability to lead and motivate a team
Strong written and verbal communication skills including presentation skills
Strong business acumen
Influencing skills
Proven experience of building strong stakeholder relationships
Ability to interact at all levels of an organisation
Ability to present technical information clearly to non-technical employees
Excellent Excel skills

TRAVEL EXPECTATIONS
The role will be office based and some level of travel will be required within and outside of the UK

To apply for this position please send a copy of your CV in English and as a word document to: m.christie@eurolondon.com

Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. Please note that we can only accept applications from candidates in possession of a valid UK work permit. To enquire about other vacancies please visit our website at www.eurolondon.com

Tier2 Converged Communication Support (Dutch or Czech fluency)

Our client, a leading IT Infrastructure Support Services Leader, with expertise in Hybrid Cloud, Digital Infrastructure and Cyber Security Services for some of the world's best known Sporting, Manufacturing, Airline and Financial services organizations, is currently looking for a Dutch or Czech speaking 2nd Line Technical Support Engineer specialized in Converged Communications to join their new and expanding team in the vibrant and cultural Czech capital , Prague.

This is a fantastic opportunity for a Dutch or Czech speaking Engineer with advanced English and prior Converged Communications experience to join a recognized leader in the IT Services sector in a multilingual environment, working alongside over 15 nationalities.

Job Description:

The role is responsible for providing a professional second-line technical support service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, this role will restore service to clients by managing incidents and seeing them through to an effective resolution. The role is responsible for managing incidents of medium complexity.

Key Responsibilities:

1. Provide remote 2nd line technical support to clients who are largely IT professionals.
2. Identifying root cause of incidents.
3. Ensure resolution of incidents and service requests.
4. Participate in performance reviews, identify causes of performance shortcomings and provide suggestions for improvement.
5. Review the recurring or high impact incidents and manage them through problem management process.
6. Able to work on an 'on-call' rota basis ( additional compensation), usually once every 4 weeks.

Qualifications:

- At least one significant professional/long-term internship experience required in unified communications (voice) administration or support
- Experience supporting clients with at least 2 of the following technologies: Cisco Call Manager, Polycom, Tandberg, Alcatel, Audiocodes, Microsoft Lync / Skype for Business, OXE , Opentouch.
- Proficiency in English and either Dutch or Czech is required
- Any certifications in the abovementioned technologies would be advantageous.
Our client is able to offer training and certification opportunities, allowing highly motivated , keen to learn engineers the opportunity to improve their skills and become the best in their specialism. Relocation assistance is provided and the position is to begin in February 2018.

Tier2 Converged Communication Support (Dutch or Czech fluency)

Our client, a leading IT Infrastructure Support Services Leader, with expertise in Hybrid Cloud, Digital Infrastructure and Cyber Security Services for some of the world's best known Sporting, Manufacturing, Airline and Financial services organizations, is currently looking for a Dutch or Czech speaking 2nd Line Technical Support Engineer specialized in Converged Communications to join their new and expanding team in the vibrant and cultural Czech capital , Prague.

This is a fantastic opportunity for a Dutch or Czech speaking Engineer with advanced English and prior Converged Communications experience to join a recognized leader in the IT Services sector in a multilingual environment, working alongside over 15 nationalities.

Job Description:

The role is responsible for providing a professional second-line technical support service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, this role will restore service to clients by managing incidents and seeing them through to an effective resolution. The role is responsible for managing incidents of medium complexity.

Key Responsibilities:

1. Provide remote 2nd line technical support to clients who are largely IT professionals.
2. Identifying root cause of incidents.
3. Ensure resolution of incidents and service requests.
4. Participate in performance reviews, identify causes of performance shortcomings and provide suggestions for improvement.
5. Review the recurring or high impact incidents and manage them through problem management process.
6. Able to work on an 'on-call' rota basis ( additional compensation), usually once every 4 weeks.

Qualifications:

- At least one significant professional/long-term internship experience required in unified communications (voice) administration or support
- Experience supporting clients with at least 2 of the following technologies: Cisco Call Manager, Polycom, Tandberg, Alcatel, Audiocodes, Microsoft Lync / Skype for Business, OXE , Opentouch.
- Proficiency in English and either Dutch or Czech is required
- Any certifications in the abovementioned technologies would be advantageous.
Our client is able to offer training and certification opportunities, allowing highly motivated , keen to learn engineers the opportunity to improve their skills and become the best in their specialism. Relocation assistance is provided and the position is to begin in February 2018.

Office Administrator

Office Administrator

with fluent English skills (m/w)

-Amsterdam-

 

Our client is currently seeking a Office Administrator (m/w) to join their team. If you are looking to join a dynamic team then this could be the perfect role for you!

 

 

Your responsibilities

 

In this role you will be responsible for the general office management. Next to welcoming the visitors, mail and e-mail correspondence and catering, your tasks will be:

 

  • Reception and Switchboard
  • Concierge duties such as taxi bookings, access cards, keys etc.
  • Meeting coordination, preparing conference rooms
  • Event management (on and off site)
  • Health and safety compliance
  • Admin and basic accounting tasks (invoice checking), reporting
  • Coordinating maintenance
  • Office supply management (stationary, consumables)
  • Post and couriers 

 

 

The Requirements

 

You are an enthusiastic, pro-active candidate that really enjoys working in an international, multilingual team. You must be confident as you will be in contact with all levels of seniority. Other requirements include:

 

  • A hotel or office orientated education
  • Ideally a minimum of 2 year experience in a similar role
  • Fluent English and Dutch
  • Great MS-Office skills
  • A professional attitude

 

 

Why Apply?

 

  • the opportunity to speak English and Dutch on a daily basis
  • to work in the heart of Amsterdam
  • to work with a multilingual and dynamic team

 

If the above described role interests you and you have a background that would suit this role, please send your CV to Silke Kiessig via s.kiessg@eurolondon.de

 

  • English CV in word format
  • References (school and work) as a pdf file

 

Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com.

DUTCH SPEAKING CUSTOMER SERVICE ADVISOR

DUTCH SPEAKING CUSTOMER SERVICE ADVISOR

This is a great opportunity for a Dutch speaker who is looking to relocate to the UK and start a growing career within an exciting and young company that has enjoyed rapid growth in recent years particularly via ecommerce.
The package offers full training, a competitive salary between £20,000 and £25,000 per annum plus great benefits. Working Monday through Friday 9 am to 5 pm you will be In a very friendly and fun environment, (staff members bring their dogs to work!)

Job Specification
*Process the customer orders and provide basic nutritional advice through phone, emails and live chat from the first contact to the delivery of the product.
*Promote new product up and cross selling every time a opportunity is presented.
*Take ownership of any complaint, refund request, returns or general troubles finding a solution to the customer's issue.
*Work along with the team in the Netherlands.
*Prioritise and plan daily to work effectively

Key Skills
*Dutch speaker fluent to native level
*Outstanding communication skills
*Able to take ownership of each enquiry and problem solve in order to resolve customer enquiries and complaints
*Previous office based customer service experience
*Interpersonal skills and a good team player with good attention to detail as well as a quick learner.
*Ability to multi-task and work under pressure engaging administrative tasks while delivering an outstanding customer service.

If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to j.fontanarosa@eurolondon.com

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at ww

Client Service Executive - Dutch speaking

Are you fastidious about detail? Outgoing? Passionate about customer success and experience and resolving client issues? Are you looking for a fast-growth global company where your skills can make a real impact?

A fast growing technology provider of virtual data rooms to the M&A industry is looking to add a highly competent Dutch speaking Client Service Executive to the business in London.

You will support customers in The Netherlands and the UK who are using the cloud based software product.

YOU:
Prior experience in a position that involves providing great customer success and support is desirable
A deep level of empathy
Extraordinary communication skills
Fluency in Dutch is essential; additional European languages are also advantageous
Advanced computer skills and understanding
Deep understanding of how teams work together through services, systems and processes
A desire to explore and work towards your own potential
You must have the ability to work a roster of shifts ranging between 8am and 4pm and 9am and 5pm Mon-Fri, and rotate weekend shifts.
If you like what you have read and would thrive in a company culture that's innovative, transparent, supportive and passionate, I want to hear from you.

Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com.

Please send your CV as a word document to m.christie@eurolondon.com

Please note that in order to process your CV we must receive it in a Word document.

HR Business Partner - Dutch Speaking

An opportunity has come up with a client of mine, an exciting international company. They are looking for a HR Generalist. So if you are looking for an opportunity in Frankfurt this one could be for you.

 

 

Human Resource Business Partner - Dutch Speaking 

Frankfurt

 

This HR Generalist role is covering all HR BP generalist tasks from A-Z with a focus on the Netherlands, and the Nordic Countries . You will be part of the local HR team and report directly to the HR Manager.

 

The role:

You will be working in Frankfurt in a matrix based structure in a team of 4 other HR professionals. Your responsibility covers the areas of:

 

* General HR / operational HR

* Recruitment

* Career Planning / Succession Planning

* Performance Management

* Administrative tasks/ Preparing payroll information

* Ensuring communication levels are maintained throughout the Business

* Working on European / local projects

* Being a point of contact for all HR queries from line managers and employees

 

This is a position where you will be making a great difference to the running of this company. As you notice there is a lot to do and for the right candidate – a lot of great challenges to be mastered!

 

 

Requirements:

This role requires understanding of all HR matters, contracts as well as consulting employees and being a constructive interface between company and employee’s interests. Your communication skills need to be confident, as do your knowledge of general and operational Human Resources. As this role is international, fluency in English and Dutch is a must! German is nice to have as you will be working with German colleagues.

Ideally you should have a minimum of a year solid HR experience, international work experience, team spirit and a desire to make a difference to this organisation. A relevant degree will also be needed e.g. Human Resources Management, Economics, Development and Training or Psychology (BWL, Psychologie, Jura, Soziologie; mit dem Schwerpunkt Personal).

 

Why Apply?

* Opportunity to use Dutch and English and work for a really international company

* Great salary and perks

* Chance to make a huge impact on this organisation in Human Resources

 

Sound interesting?  I am happy to speak to potential candidates on the phone to answer any questions, otherwise please send me your CV and we can arrange to discuss this role in more depth.

Please send your CV ideally via email to Silke Kiessig at s.kiessig@eurolondon.de

 

Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com

Benelux Customer Care Representative

Benelux Customer Care Representative (Reference SMJM/334631)

Euro London Appointments are working exclusively with a hugely successful health and wellness company as they look to add to their successful European Customer Care Team in Central London. This is a fantastic time to join the business as this is a new team that offers a multilingual working environment with exciting prospects for all team members.

You are a fluent French and Dutch/Flemish speaker who cares about great service. You are always the first one to get back to customers and you are about how customer service is perceived.

This well-established lifestyle company which has successfully launched in a number of European countries will be launching into Belgium in April this year. You will be leading the service delivered to Belgian customers and representatives as well as offering additional support to France and the Netherlands.

The Customer Care Representatives will respond to customer requests primarily via phone and email. The usual queries involve order processing, account management and advising on the product range.

What's in it for you?
The salary for this position will be £21,000 per annum with additional benefits such as an annual bonus and medical care. The working hours will be 40 per week based in central London.

You will have the opportunity to work in a global organisation with the feel of a start up. As the company grows in Europe there are a number of progression opportunities available.

The ideal candidate will:
- Be fluent in both French and Flemish/Dutch
- Be fluent in English
- Have experience working in or with the Benelux region
- Have previous customer service experience
- Be comfortable working in a fast-paced environment with changing priorities and tasks
- Have good IT knowledge (MS Office)
- Have excellent communication skills both verbal and written
- Have an interest in health, well-being and fitness

If you feel that you are suitable for the role and are available for an interview please send your CV in WORD FORMAT to j.mcclean@eurolondon.com

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

Tier 2 Network Support (German, Dutch or Spanish fluency)

If you are an out-going individual with a passion for network security and speak either German, Dutch or Spanish this could be the next big step for you!

The Company

- Turnover: 7.4 billion US Dollars.
- Offices in: 49 countries
- Number of employees: 30,000
- Products: Cybersecurity, Hybrid Cloud, Digital Infrastructure, Cutting edge and all-encompassing workspaces.

The Context

- Brand new global delivery centre in Prague, Czech Republic, with amazing modern and spacious offices.
- People who work there are bold and stand out.
- Training and Certifications will be provided where needed.
- Work in a large multicultural, multilingual and exciting team, developing your skills and collectively providing one of the best services in Europe to international clients.
- This is really an opportunity to boost your career draw the path for a successful future.

The Job

- Provide remote technical support to clients in all industries.
- Perform root cause analysis.
- Make sure issues are solved and service requests are correctly dealt with.
- Participate in performance reviews.
- Identification of faults in performance, providing input on ideas for improvement.
- Perform recurring or high-impact incident reviews and manage them.

The Candidate

- Fluent (written and verbal) in English one of the following: German, Dutch or Spanish.
- Experience with networks (this can be in administration or support functions).
- One or more of the following: Cisco, Juniper, Riverbed, Alcatel, Bluecoat.
- If you are not certified in any of the above technologies this is NOT a problem, but it would be an advantage.

What You Get

- Relocation package.
- Salary significantly higher than average both for this job and for Prague Bonus.
- A long list of benefits which would require several pages so let's talk and this information will be sent to you in a document.

Compliance Specialist- (French, German or Dutch)

This is a great opportunity for an individual with a strong customer service background of around 2-3 years to branch into compliance within Marketing. Their European office is expanding and within their short but busy period here in Europe they have grown substantially and so can you! You must posses' excellent written and communication skills in English as well as being fluent in one of the following 3 languages; French German, Dutch. The Ideal candidate must be able to work autonomously due to the Compliance manager being based in the US and have the ability to work in a fast paced environment.

Key Responsibilities and Duties of the role:

-Overseeing third party websites in order to manage the unsanctioned sales and correct/ enforce accordingly.

-Monitoring and approving client's social media pages and websites, ensuring that they are compliant with current policies and procedures.

-Undertaking reviews and audits on current key accounts and ensuring they are compliant with the company's regulations.

-Investigating circumstances of fraud and disputed transactions, while liaising with the client and or financial institution involved, to resolve the problem.

-Utilizing the current Compliance database as well as other tools to investigate, monitor and appoint sanctions to senior management in regards to the violations of current contracts.

-Producing the compliance newsletters, trainings and other educational classes when required.

-Generating and implementing a European wide compliance training Manuel, as well as training to other departures and clients.

-Working alongside the other departments to ensure compliance within the office as well as provide customer service duties when required.

What the Company Offer:

-£20,000-24,000 per annum
-25 days annual holiday 8 bank holidays
-£200 worth of company products
-Company pensions scheme
-Contribution to gym membership

Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com.

-Please note that in order to process your CV we must receive it in a Word document.

Bilingual Dutch and English Researcher

If you're a student or just recently moved over to London and looking for an office based job, to gain more experience or buff up your CV then this is the ideal job!

We are recruiting for people who want to work in an international environment and using their languages. The languages that we recruit is Dutch.

This job isn't rocket science, what you will be doing on a day to day basis is research work in the customer satisfaction industry, what this mean is you will be calling up their customers to see if they are happy with their product.

You will be working in a small team of 5 -8 people focusing on the Dutch market
The best part of this job is you will be interacting and working with international people.

These would be your following day to day task!
Responsibilities:
*Interacting with customers answering all queries and conduction researcher via multiple channels: telephone calls and e-mails.
*Communicating with people in different markets and gathering information.

Ideal Candidate

*Is eager to learn and is willing to work in a team.
*Has an eye to detail and also confident on the phone using your languages.
* Interested in research and providing feedback.
* Target driven, experience is not necessary as training is provided.

If you feel that you are suitable for the role and contact me directly to my personal e-mail address: c.verhees@eurolondon.com
Looking forward to representing you! :)
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